To help ensure that you have peace of mind, we highly recommend you consider our Cruise Protection Program, which was designed especially for the guests of Crystal Cruises. This program provides the wide range of travel insurance protection and assistance services demanded by discriminating travelers, at very competitive rates.
The Cruise Protection Program not only provides reimbursement for penalties that may be assessed due to cancellations for covered reasons, but also provides medical expense reimbursement for accidents overseas when Medicare and many private insurance policies do not. And, if your claim is denied due to pre-existing medical conditions, Crystal Cruises exclusively offers its Cruise Protection Program participants a unique "Rollover Provision," that allows you to transfer your cruise payment to a future cruise.
Insurance Benefits*
- Trip Cancellation & Interruption Protection
Coverage for non-refundable cancellation or interruption charges due to medical conditions of guests, their immediate family members or traveling companions. Insurance will pay benefits up to $50,000 for covered expenses. Trip costs in excess of $50,000 may be applied as a credit toward a future Crystal cruise commencing within 12 months from the date of cancellation. This credit is not transferrable and not redeemable for cash.
- Crystal Rollover Provision For Pre-Existing Conditions
Guests who need to cancel their cruise because of a pre-existing medical condition and are denied a cash refund from BerkelyCare for that reason will be able to apply their penalized cruise fare to another Crystal cruise commencing within 12 months of the date of cancellation. This rollover is not transferrable and not redeemable for cash.
- $1,000 Travel Delay
Coverage for additional accommodations and reasonable travel expenses for any delay of more than 12 hours.
- $2,500 Baggage Protection
Coverage in the event of covered loss, theft or damage during the entire duration of your vacation. There is also a $500 Baggage Delay coverage which reimburses you when your bags are delayed for more than 24 hours.
- $10,000 Medical Protection
Reimbursement for covered accidents or sickness, and medical expenses while on the cruise.
- $25,000 Emergency Evacuation
This coverage applies to the reasonable cost of transfer to the nearest medical facility qualified to treat a covered emergency.
- Worldwide Assistance Services
Worldwide emergency assistance, including facilitation of cash transfers; lost documents assistance; medical consulting and monitoring; legal, dental and medical referrals to overseas doctors or hospitals; and emergency medical payment assistance. These services are provided by American International Assistance Services, Inc. (AIAS).
How To Enroll
For your convenience, the cost of the program, which is based on your total trip price, will be automatically included in the final balance due on Crystal Cruises' invoice to your agent. Payment for this program cannot be accepted after final trip payment or commencement of the penalty period.
To obtain the Crystal Cruise Protection Program, simply ask your travel agent to provide you with the Description of Coverage. The premium will be shown on your deposit receipt. Please ask your travel agent to confirm that your booking is correctly noted by our Reservations Department. Should you decide to purchase the coverage, simply pay the premium with your final payment. The trip cancellation provisions take effect upon receipt of the Crystal Cruise Protection Program payment. All other provisions take effect upon departure.
If you have any questions, or would like an additional copy of the Description of Coverage, please call the insurance administrator, BerkelyCare at 1.800.521.4591 and they will be happy to assist you.
* The policy provides limited benefits, health insurance only. It does NOT provide basic hospital, basic medical, or major medical insurance, as defined by the New York State Insurance Department. This insurance is underwritten by the National Union Fire Insurance Company of Pittsburgh, PA, Policy No. 1257-9500185. See the Description of Coverage for the terms, conditions, exclusions and limits of the Policy. The trip cancellation provisions take effect upon receipt by Crystal Cruises of insurance payment; all other provisions upon trip departure. This insurance is provided in excess of all other valid and collectible insurance or indemnity, and shall apply only after such other benefits have been paid. The Cruise Protection Program is available to U.S., Canadian and international residents.
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